HR & Payroll

High Performance Coaching for Managers: A Step-by-Step Approach to Increase Employees Performance and Productivity

On-Demand
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    Speaker
    William J Rothwell. Ph.D., SPHR, CPLP Fellow
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    Date
    Oct 28, 2022
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    Time
    13:00 PM EST
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    Duration
    60 Min
$199.00
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Overview:

 

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition, development, and retention strategies. For a coaching program to succeed in an organization, it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching.

 

Effective managers should be able to offer direction to their employees. After all, managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that, the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers.

 

According to the Harvard Business Review (2015), workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous.

 

Session Highlights:

 

What are the most common problems that workers face on their jobs? Typical examples include:


·       Workers are not performing up to standards

·       Workers have trouble managing their time

·       Workers are tardy or demonstrate excessive absenteeism

·       Workers leave work without permission

·       Workers fail to show up for work (“job ghosting”)

·       Workers misuse the internet during working hours

·       Workers are slow to meet customer requests

 

Common behavioral problems:


·       Workers are rude to customers or coworkers

·       Workers are insubordinate

·       Workers have trouble getting along with diverse employees

 

What is needed is a good approach for supervisors, managers, and executives to address these problems. That good approach is performance coaching. Hear about it—and how to use it—in this practical, dynamic webinar.

 

Benefits For Attending:

 

Performance coaching masquerades under many names. Some call it human performance technology (HPT); some call it human performance improvement (HPI); some call it human performance engineering (HPE); some call it human performance coaching (HPC); some drop the word “human” and just call it performance coaching (PC); some call it human performance enhancement (HPE); and some call it human factors studies (HFS). There may be other names I may be missing here, but these keywords or key phrases capture much of the literature found on the web and in print about the topic.

 

The premise of PC is simple. The same basic approach used by medical doctors to diagnose and treat illnesses can also be applied by consultants, human resources (HR) practitioners, and operating managers to diagnose and treat problems with human behavior and with human job performance.

 

Performance coaches apply an approach that is instantly recognizable--and quite often expected--by managers. PC is used by managers to solve a specific problem. They analyze the problem and issue recommendations to solve it based on their expertise in the area. Performance coaches apply a systematic approach to diagnosing and solving problems with human behavior and job performance. They identify the signs and symptoms of the problem; they collect data to determine root causes of the problem; they brainstorm ways to solve the problems by addressing the underlying root causes; they discover the most efficient and effective ways to solve the problems; they seek to address any negative side effects caused by the solutions they identify; and, they manage and evaluate the implementation of the solutions.

 

What Will You Learn:

 

Learn how to troubleshoot behavioral and job performance problems with workers and coach them how to avoid objectionable behaviors and improve job performance.

 

Who Should Attend:


·       All Employers

·       Business Owners

·       Company Leadership

·       HR Professionals

·       Training & Development Professionals

·       Organizational Development Professionals

·       Talent Development Professionals

·       Trainers

·       Administrators

·       Managers/Supervisors

 

Ask your question directly from our expert during the Q&A session following the live event.


William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow is a Professor of Learning and Performance in the Workforce Education and Development program, Department of Learning and Performance Systems, at The Pennsylvania State University, University Park campus. He is also President of his own consulting firms-Rothwell & Associates, Inc. and Rothwell & Associates, LLC. At Penn State University he heads up a top-ranked graduate program in organization development/change. He has authored, co-authored, edited, or co-edited 300 books, book chapters, and articles-including 127 books in 7 languages. Before arriving at Penn State in 1993, he had nearly 20 years of work experience as a Training Director and HR professional in government and in a multinational business.

As a consultant he has worked with over 50 multinational corporations including Motorola, General Motors, Ford, and many others. He has traveled extensively and has visited China 83 times and Singapore 32 times-among many other international travels. He had 20 years of full-time work experience in HR in both government and business before becoming a professor 28 years ago.  In 1997 he and his wife founded a small business-a personal care home for the elderly that employed 27 workers. That company was sold in 2017.

His most recent books include Virtual Coaching to Improve Group Relationships: Process Consultation Reimagined (CRC/Productivity Press, 2021); Increasing Learning and Development’s Impact Through Accreditation (Palgrave, 2020); Adult Learning Basics, 2nd ed. (ATD Press, 2020); Workforce Development: Guidelines for Community College Professionals (Rowman-Littlefield, 2020); Human Resource Essentials for Small Business and Startups (Society for Human Resource Management, 2020).

 

1.0 HRCI Credit Hours (Approved)  

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