Fair Housing for Maintenance Staff
Pre-Recorded
-
-
Date
Aug 31, 2021 -
Time
13:00 PM EST -
Duration
60 Min
$199.00
Book Now
Summary:
Learn
How to Train Your Maintenance Staff to Avoid Fair Housing Violations.
HUD
requires that all maintenance employees receive training in fair housing. Over
60 % of fair housing violations reported to HUD come from some sort of
maintenance issue. Maintenance staff have the most interaction with residents
and thereby have the most potential for fair housing violations. It is
imperative that your staff have the latest fair housing information in order to
avoid a complaint.
Join
expert speaker Paul Flogstad in this webinar Fair Housing for Maintenance Staff
to train your employees and reduce your liability. Maintenance staff typically
have many questions on proper procedures relative to fair housing. This session
will answer the most common concerns and provide answers and tips on how to
handle many situations. We will explore common scenarios and what the proper
response should be.
We will
also talk about what legal actions can be filed in cases of harassment.
Session Highlights:
This
course will cover all aspects of fair housing for maintenance personnel. Topics
include assistive animals, steering, disability, reasonable accommodation,
reasonable modification, as well as numerous tips on proper procedures. It
contains a number of “real world” examples which are typical in the daily work
of maintenance staff.
Benefits for attending:
This course will cover many topics and will answer such questions as:
·
What is fair housing?
· What are the protected classes?
· What are the costs of a fair housing violation?
· How often is training needed?
· What questions can I answer?
· How do I deal with harassment?
· What are the best practices for maintenance staff?
· What happens if I walk in on someone who is inappropriately dressed?
· How do I determine which work order to do first?
· Can I help a resident move in?
· How do I answer questions from an applicant just looking around?
Who Should Attend?
· Property Owners
· Maintenance Staff
· Property Managers
· Housing Authorities
· Compliance Staff
· Leasing Staff
· Realtors
· Lenders
· Developers
· Builders
Ask your question directly from our expert during the Q&A session following the live event.
Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.
Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds.
Most recently, he has been a consultant to the City of Sioux Falls and the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.
For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.
NA